Privacy Policy
This privacy policy sets out how we use and protect any information that you provide when you use this website.
At balancedwright.com, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
This policy may be subject to change from time to time, to ensure it remains current. You should check this page periodically to ensure that you are happy with any changes.
Information collected from you
In the course of your visits to balancedwright.com or use of our products and/or services, we may obtain personal information ‘Personal Data’ and sensitive information as:
- Contact details that may include your name, date of birth, billing address, postal address, email address and phone number,
- Non sensitive data may include survey responses; support queries and blog comments
- We will only collect your personal and sensitive information using fair and lawful means.
We do not store credit card details as we use payment gateways and/or third party processor for transactions.
How we use your information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To provide and maintain our service
- To notify you about changes to our service
- To allow you to participate in interactive features of our service when you choose to do so
- To provide customer support
- To gather analysis, customer satisfaction or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about
- other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Security
The security of your data is important to us.
All credit card transactions are implemented under industry standard encryption and data is not stored by us on our servers.
We may provide paid products and/or services. In that case, we use third-party services for payment processing (e.g. payment processors).
We do not collect or store your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
The payment processors we may work with are Stripe, Square and PayPal, and these may change from time to time.
To enable us to deliver our services and products, we may transfer information that we collect about you, including Personal Data, across borders for processing and/or storage in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
Disclosure of personal information
We do not and will not disclose your personal and sensitive information to third parties for payment, profit or advantage.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.
Direct marketing to you
We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
You may unsubscribe from newsletters at any time.
You may also contact us directly at susanne@balancedwright.com with your request to unsubscribe and this will be promptly actioned.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences and potentially forms you have filled in.
Our website uses cookies to analyse website service traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords, Google Analytics and Facebook Adverts. These ads may appear on this website or other websites you visit.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites. These links are out of interest only. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at susanne@balancedwright.com